H.C. Andersen, the famous 19th century poet from Denmark, gave the world some amazing stories through his children books. Today, the Atlanta based company, Celenia Software, spins their own yarns within the Microsoft Dynamics channel. In this article, we showcase excerpts from a case study produced by Microsoft:
The Team Technology fairy tale
For Team Technology, an IT consulting firm and reseller of Microsoft Dynamics NAV, Celenia provided staffing resources to help the company complete a complex upgrade project for one of its larger customers.
"Our customer was upgrading to the latest version of Microsoft Dynamics NAV, and we knew that the project would be resource intensive because it involved lots of customizations,” says Cindy Colonna, Co-Founder and President of Team Technology. “Celenia helped us free up our people to focus on our customer’s e-commerce initiative and other customizations to Microsoft Dynamics NAV, which helped us maintain the highest-possible service levels.”
Through its highly skilled consultants, technical project managers, and software developers, Celenia lets partner companies focus on building customer relationships through the delivery of value-added offerings and services tailored to unique customer needs.
By tapping into the company’s deep expertise, partners can quickly troubleshoot project challenges as they arise, helping drive customer satisfaction. “Help from Celenia on a complex upgrade project made it possible for our team to more actively support our customer’s priority business initiatives while accelerating time-to-complete by six weeks,” says Colonna.
“Our customer was particularly pleased with the amount of time and attention we could devote to troubleshooting challenges, and it turned out to be a very successful upgrade project.”
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>> Read full Microsoft case study here
>> Read more about Dynamics Sourcing Services
